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This table has been constructed from the Microsoft Knowledge Base article q117304.
RAS Event ID (Error Code) Information
Article ID: Q117304
Revision Date: 25-NOV-1996
Latest constrcution date: 10-FEB-1997
This article explains Remote Access Service (RAS)
Event IDs as they appear in the Event Viewer System Log of Windows
versions 3.1 and 3.5. The following list contains the error code
(RAS EVENT ID), the symbol name, the message text, a brief explanation
of the code, and a suggested course of action to correct the problem
causing the error code.
NOTE: RAS Event ID's begin with RAS_LOG_BASE = 20000.
However, RAS Event ID codes specific to Windows NT version 3.5
begin with RAS_LOG_BASE = 20064.
| 20001 | RASLOG CANT LOAD NBGATEWAY | Cannot load the NetBIOS gateway DLL components. | The RAS NetBIOS gateway could not load. | Reconfigure RAS by removing and then re-installing it. |
| 20002 | RASLOG CANT OPEN REGKEY | Cannot open the RAS Server parameters Registry key | Registry problem | Reconfigure RAS by removing and then re-installing it. |
| 20003 | RASLOG CANT GET REGKEYVALUES | Can't access Registry key values | Registry problem | Reconfigure RAS by removing and then re-installing it. |
| 20004 | RASLOG NOT ENOUGH MEMORY | Memory allocation failure | Not enough free memory for the RAS service to function properly. | Free up some memory on the server by optimizing memory allocations to other resources, or by stopping some non-essential services, or by installing additional memory on the server. |
| 20005 | RASLOG CANT ENUM REGKEY VALUES | Cannot enumerate Registry key values | Possible Registry problem | Reconfigure RAS by removing and then re-installing it. |
| 20006 | RASLOG INVALID PARAMETER TYPE | Parameter %1 has an invalid type. | Reconfigure RAS by removing and then re-installing it. | |
| 20007 | RASLOG CANT ENUM PORTS | Cannot enumerate the RAS Connection Manager ports | Multiport adapter may not have been installed properly (Hardware and/or Software) | Use Network Control to reconfigure the multiple port adapter |
| 20008 | RASLOG NO DIALIN PORTS | The Remote Access Server is not configured to receive calls. | The RAS server is configured for dialing out only or some other program is using the port | Use Network Control to reconfigure RAS for Dial out and Receive calls |
| 20009 | RASLOG CANT RECEIVE FRAME | Cannot receive initial frame on port %1. The user has been disconnected | RAS may not be installed on client. | Re-install RAS on the client |
| 20010 | RASLOG AUTODISCONNECT | The user connected to port %1 has been disconnected due to inactivity. | Re-dial and then reconnect to the port. | |
| 20011 | RASLOG EXCEPT MEMORY | The user connected to port %1 has been disconnected because there is not enough memory available in the system. | Install more memory in the RAS server. | |
| 20012 | RASLOG EXCEPT SYSTEM | The user connected to port %1 has been disconnected due to a system error. | A system error caused the RAS user to be disconnected. | Look in the Event Viewer for other system error messages, correct the failure and re-dial. |
| 20013 | RASLOG EXCEPT LAN FAILURE | The user connected to port %1 has been disconnected due to a fatal network error on the local network. | Possible physical network error | Verify that the network adapter is connected and working properly. |
| 20014 | RASLOG EXCEPT ASYNC FAILURE | The user connected to port %1 has been disconnected due to a fatal network error on the async network. | Possible serial port problems. | Verify that the serial ports are working properly |
| 20015 | RASLOG DEV HW ERROR | The communications device attached to port %1 is not functioning | Hardware failure | Verify that the modem is working properly. Check the cabling. |
| 20016 | RASLOG AUTH FAILURE | The user %1 has connected and failed to authenticate on port %2. The line has been disconnected. | Check the permissions on the user in the RAS admin utility. Check user name and password. | |
| 20017 | RASLOG AUTH SUCCESS | The user %1 has connected and has been successfully authenticated on port %2. | ||
| 20018 | RASLOG AUTH CONVERSTION FAILURE | The user connected to port %1 has been disconnected because there was a transports-level error during the authentication conversation. | Re-dial and try again: | |
| 20019 | RASLOG USER DISCONNECTED | The user has disconnected from port %2 | The remote user has hung up. | |
| 20020 | RASLOG CANT RESET LAN | Cannot reset the network adapter for LANA %1. The error code is the data. | Reconfigure RAS. | |
| 20021 | RASLOG CANT GET COMPUTERNAME | Remote Access Server Security Failure. Cannot locate the computer name. | The message appears when the remote computer name cannot be found, so the computer cannot be validated. | Reconfigure RAS on the client. |
| 20022 | RASLOG CANT ADD RASSECURITYNAME | Remote Access Server Security Failure. Cannot add the name for communication with the security agent on LANA %1 | Possible duplicate name on LANA %1 | Verify that another server on LANA %1 does not have the same name. |
| 20023 | RASLOG CANT GET ADAPTERADDRESS | Remote Access Server Security Failure. Cannot access the network adapter address on LANA %1. | Reconfigure RAS | |
| 20024 | RASLOG SESSOPEN REJECTED | Remote Access Server Security Failure. The security agent has rejected the Remote Access server's call to establish a session on LANA %1. | A remote access security agent is running on your local network. | Contact your system administrator. |
| 20025 | RASLOG START SERVICE REJECTED | Remote Access Server Security Failure. The security agent has rejected the Remote Access server's request to start the service on this computer on LANA %1 | A remote access security agent is running on your local network. | Contact your system administrator. |
| 20026 | RASLOG SECURITY NET ERROR | Remote Access Server Security Failure. A network error has occurred when trying to establish a session with the security agent on LANA %1. The error code is the data. | Reconfigure RAS | |
| 20027 | RASLOG EXCEPT OSRESNOTAV | The user connected to port %1 has been disconnected because there are no operating system resources available. | Free up some memory on the server by optimizing memory allocations to other resources, or by stopping some non- essential services, or by installing additional memory on the server. | |
| 20028 | RASLOG EXCEPT LOCKFAIL | The user connected to port %1 has been disconnected because of a failure to lock user memory. | ||
| 20029 | RASLOG CANNOT OPEN RASHUB | Remote Access Connection Manager failed to start because RASHUB could not be opened. | Reinstall RAS | |
| 20030 | RASLOG CANNOT INIT SEC ATTRIBUTE | Remote Access Connection Manager failed to start because it could not initialize the security attributes | Re-boot computer, or re-install RAS if problem persists | |
| 20031 | RASLOG CANNOT GET ENDPOINTS | Remote Access Connection Manager failed to start because no endpoints were available. | Re-boot computer, or re-install RAS if problem persists. | |
| 20032 | RASLOG CANNOT GET MEDIA INFO | Remote Access Connection Manager failed to start because it could not load one or more communication DLL's. | Possible hardware problem | Ensure that your communications H/W is installed properly and re-boot. If problem persists, re-install RAS. |
| 20033 | RASLOG CANNOT GET PORT INFO | Remote Access Connection Manager failed to start because it could not locate port information from Media DLL's. | Possible hardware problem | Ensure that your communications H/W is installed properly and re-boot. If problem persists, re-install RAS. |
| 20034 | RASLOG CANNOT GET PROTOCOL INFO | Remote Access Connection Manager failed to start because it could not access protocol information from the Registry | Possible Registry problem | Re-boot computer. If problem persists, re-install RAS. |
| 20035 | RASLOG CANNOT REGISTER LSA | Remote Access Connection Manager failed to start because it could not register with the Local Security Authority. | Possible Registry problem | Re-boot computer. If problem persists, re-install RAS. |
| 20036 | RASLOG CANNOT CREATE FILEMAPPING | Remote Access Connection Manager failed to start because it could not create shared file mapping. | Re-boot computer. If problem persists, re-install RAS. | |
| 20037 | RASLOG CANNOT INIT BUFFERS | Remote Access Connection Manager failed to start because it could not create buffers | Re-boot computer. If problem persists, | |
| 20038 | RASLOG CANNOT INIT REQTHREAD | Remote Access Connection Manager failed to start because it could not access resources | Re-boot computer. If problem persists, re-install RAS. | |
| 20039 | RASLOG CANNOT START WORKERS | Remote Access Connection Manager failed to start because it could not start worker threads. | Re-boot computer. If problem persists, re-install RAS. | |
| 20040 | RASLOG CANT GET LANNETS | Remote Access Server failure. Cannot find the LANA numbers for the network adapters. | RAS was not installed properly. | Remove and re-install RAS |
| 20041 | RASLOG CANNOT OPEN SERIAL INI | RASSER.DLL cannot open the SERIAL.INI file. | Check configuration of RAS with Network option in Control Panel. | |
| 20042 | RASLOG CANNOT GET ASYNCMAC HANDLE | An attempt by RASSER.DLL to get a async media access control handle failed. | Check configuration of RAS with Network option in Control Panel. Reinstall RAS if needed. | |
| 20043 | RASLOG CANNOT LOAD SERIAL DLL | RASMXS.DLL cannot load RASSER.DLL. | Remove and re-install RAS | |
| 20044 | RASLOG CANNOT ALLOCATE ROUTE | The Remote Access Server cannot allocate a route for the user connected on port %1. The user has been disconnected. Check the configuration of your Remote Access Service. | Check configuration of RAS with Network option in Control Panel. Reinstall RAS if needed. | |
| 20045 | RASLOG ADMIN MEMORY FAILURE | Cannot allocate memory in the admin support thread for the Remote Access Service. | Since the memory can't be allocate, RAS cannot be used. | Check configuration of RAS with Network option in Control Panel. Reinstall RAS if needed. |
| 20046 | RASLOG ADMIN THREAD CREATION FAILURE | Cannot create an instance thread in the admin support thread for Remote Access Service | ||
| 20047 | RASLOG ADMIN PIPE CREATION FAILURE | Cannot create a named pipe instance in the admin support thread for Remote Access Service. | Re-boot computer. If problem persists, re-install RAS. | |
| 20048 | RASLOG ADMIN PIPE FAILURE | General named pipe failure occurred in the admin support thread for Remote Access Service. | Re-boot computer. If problem persists, re-install RAS. | |
| 20049 | RASLOG ADMIN INVALID REQUEST | An invalid request was sent to the admin support thread for Remote Access Service, possibly from a down level admin tool. The request was not processed. | Re-boot computer. If problem persists, re-install RAS. | |
| 20050 | RASLOG USER ACTIVE TIME | The user %1 was active on port %2 for %3 minutes %4 minutes. | ||
| 20051 | RASLOG REGVALUE OVERIDDEN | Using the default value for Registry parameter %1 because the value given is not in the legal range for the parameter. | Illegal entry in the registry for the parameter given. | Check the Registry entries. |
| 20052 | RASLOG AUTH TIMEOUT | The user connected to port %1 has been disconnected due an authentication time-out. | The caller has taken to long to authenticate | Try to connect to port again. If problem persisted, increase the authentication time. |
| 20053 | RASLOG AUTH NO PROJECTIONS | The user %1 connected to port %2 has been disconnected because the computer could not be projected onto the network. | Disconnect and the re-connect to the network. Make sure that the remote computer has a UNIQUE computer name. | |
| 20054 | RASLOG AUTH INTERNAL ERROR | The user %1 connected to port %2 has been disconnected because and internal authentication error occurred. | Try to connect to port again. Re-boot and re-install RAS. | |
| 20055 | RASLOG NO LANNETS AVAILABLE | The Remote Access server could not be started because it has been configured to access the network and there are no network adapters available. | The configuration of RAS does not match the configuration of the computer | Reconfigure RAS to access the local computer only, or put a network adapter on the computer. |
| 20056 | RASLOG NETBIOS SESSION ESTABLISHED | The user %1 established a NetBIOS session between the remote workstation and the network server. | ||
| 20057 | RASLOG RASMAN NOT AVAILABLE | Remote Access Service failed to start because the Remote Access Connection Manager failed to initialize. | RAS Connection Manager is configured incorrectly. | Check the Event viewer for related errors to determine the configuration problem. |
| 20058 | RASLOG CANT ADD NAME | Cannot add the remote computer name %1 on LANA %2. the error code is the data. | Another computer on the network has the same name as the remote computer. | Remove the other computer from the network, or rename the remote computer. |
| 20059 | RASLOG CANT DELETE NAME | Cannot delete the remote computer name %1 from LANA %2. The error code is the data. | An internal error has occurred. | Get the data from the Event Viewer and contact technical support. |
| 20060 | RASLOG CANT ADD GROUPNAME | Cannot add remote computer group name %1 on LANA %2. The error code is the data. | A computer has the same name as the remote computer group name. | Remove the computer with the duplicate name from the network. |
| 20061 | RASLOG CANT DELETE GROUPNAME | Cannot delete the remote computer group name %1 from LANA %2. the error code is the data. | An internal error has occurred. | Get the data from the Event Viewer and contact technical support. |
| 20062 | RASLOG UNSUPPORTED BPS | The modem on %1 moved to an unsupported BPS rate. | The COM port does not support the speed that the modem tried to use. | Try a different COM port, or change the BPS rate to a supported value. |
| 20063 | RASLOG SERIAL QUEUE SIZE SMALL | The serial driver could not allocate adequate I/O queues. the may result in a unreliable connection | If you are using a muli-port adapter card, it may be configured to use too many ports. Or you are out of memory. | Reduce the number of ports being used on the multiport adapter. Add more memory. |
| 20064 | RASLOG CANNOT REOPEN BIPLEX PORT | Remote Access connection Manager could not re-open bi-plex port %1. The port will not be available to calling in or calling out. Restart all Remote Access Service components. | Possible hardware of configuration problem. | Stop and re-start all RAS services and components. If problems still persists, reinstall RAS |
| 20065 | RASLOG DISCONNECT ERROR | Internal Error: Disconnect operation on %1 completed with an error. | Disconnected from remote user with an error. USER ACTION | Have the remote user call in again and retry operation. Re-boot computer if needed. |
| 20066 | RASLOG PPP PIPE FAILURE | General named pipe failure occurred in the Point to Point Protocol engine. | Re-boot computer. Re-install RAS with PPP if needed | |
| 20067 | RASLOG CANNOT INIT PPP | Remote Access Connection Manager failed to start because the Point to Point Protocol failed to initialize. | Re-boot computer. Re-install RAS with PPP if needed | |
| 20068 | RASLOG CLIENT CALLED BACK | The user %1 on port %2 was called back at the number %3. | ||
| 20069 | RASLOG PROXY CANT CREATE PROCESS | The Remote Access Gateway Proxy could not create a process. | Check RAS Gateway installation. | |
| 20070 | RASLOG PROXY CANT CREATE PIPE | The Remote Access Gateway Proxy could not create a process | Check RAS Gateway installation. | |
| 20071 | RASLOG PROXY CANT CONNECT PIPE | The Remote Access Gateway Proxy could not establish a named pipe connection with the Remote Access Supervisor Proxy. | : | |
| 20072 | RASLOG PROXY PIPE FAILURE | A general error occurred on the named pipe in the remote Access %1 Proxy. | ||
| 20073 | RASLOG CANT OPEN PPP REGKEY | cannot open obtain information about the PPP key or one its subkeys. | Possible Registry problem. | Check the Registry for PPP entries |
| 20074 | RASLOG PPP CANT LOAD DLL | Point to Point Protocol engine was unable to load the %1 module. | ||
| 20075 | RASLOG PPPCP DLL ERROR | :The Point to Point Protocol module %1 return an error while initializing. | ||
| 20076 | RASLOG NO AUTHENTICATION CPS | The point to Point protocol failed to load the required PAP and/or CHAP authentication modules. | ||
| 20077 | RASLOG PPP FAILURE MESSAGE TEXT: An | error occurred in the Point to Point Protocol module. The error code is the data. | Save the data from the event log and call Tech Support. | |
| 20078 | RASLOG IPXCP NETWORK NUMBER CONFLICT | The IPX network number %1 configured for the WAN interface is already in use on the LAN. | Re-configure the IPX network number in question | |
| 20079 | RASLOG IPXCP CANNOT CHANGE WAN NETWORK NUMBER | The IPX network number %1 requested by the remote client for the WAN interface cannot be used on the local IPX router because the router is not configured to change its local WAN network numbers. You should configure the IPX Remote Access Service to alloc | You should configure the IPX Remote Access Service to allocate addresses automatically and use different address for remote IPX clients. | |
| 20080 | RASLOG PASSWORD EXPIRED | The password for user %1\%2 connected on port %3 has expired. The line has been disconnected. | The user password has expired. | Change password. Contact administrator if you are unable to change the password without logging on first. |
| 20081 | RASLOG ACCT EXPIRED | The account for user %1\%2 connected on port %3 has expired. The line has been disconnected. | The user account has expired. | Contact the administrator. |
| 20082 | RASLOG NO DIALIN PRIVILEGE | The account for user %1\%2 connected on port %3 does not have Remote Access privilege. The line has been disconnected. | The user account does not have Remote Access privileges. | Contact the administrator. |
| 20083 | RASLOG UNSUPPORTED VERSION | The software version of the user %1\%2 connected on port %3 is unsupported. The line has been disconnected. | ||
| 20084 | RASLOG ENCRYPTION REQUIRED | The server machine is configured to require data encryption. The machine for user %1\%2 connected on port %3 does not support encryption. The line has been disconnected. | The RAS Server (Windows NT 3.5 or later)is configured to use Data Encryption | Enable Data encryption via the RAS Phonebook Security entry. |
| 20085 | RASLOG NO SECURITY CHECK | Remote Access Server Security Failure. Could not reset lana %1 (the error code is the data). Security check not performed. | ||
| 20086 | RASLOG GATEWAY NOT ACTIVE ON NET | The Remote Access Server could not reset lana %1 (the error code is the data) and will not be active on it. | ||
| 20087 | RASLOG IPXCP NO NET NUMBER | The IPX network number for the LAN adapter with the MAC address %1 on the local machine has not been configured or could not be auto-detected. The IPX Router will not work on this LAN segment. | RAS Server is unable to route NWLink traffic from the RAS client. | Contact the administrator. For additional information,see article "Q133032: Event ID 20087 Appears When You Dial a RAS Server" in the Microsoft Knowledge Base |
| 20088 | RASLOG SRV ADDR LEASE LOST | The Remote Access Server was unable to renew the lease for IP Address %1 from the DHCP Server. ALL connected users using IP will be unable to access network resources. Users can re- connect to the server to restore IP connectivity. | The RAS server is unable to communicate via TCP/IP. | Contact the administrator. Possible DHCP Server Problem. |
| 20089 | RASLOG CLIENT ADDR LEASE LOST | The Remote Access Server was unable to renew the lease for IP Address %1 from the DHCP Server. The user assigned with this IP address will be unable to access network resources using IP. Re-connecting to the server will restore IP connectivity. | The RAS client is unable to communicate to the remotenetwork via TCP/IP | Contact the administrator. Possible DHCP Server Problem. |
| 20090 | RASLOG ADDRESS NOT AVAILABLE | The Remote Access Server was unable to acquire an IP Address from the DHCP Server to assign to the incoming user. | The RAS client will be unable to communicate to the remote network via TCP/IP. | Contact the administrator. Possible DHCP Server Problem. |
| 20091 | RASLOG SRV ADDR NOT AVAILABLE | The Remote Access Server was unable to acquire an IP Address from the DHCP Server to be used on the Server Adapter. Incoming user will be unable to connect using IP. | The RAS client will be unable to communicate to the remote network via TCP/IP. | Contact the administrator. Possible DHCP Server Problem. |
| 20092 | RASLOG SRV ADDR ACQUIRED | The Remote Access Server acquired IP Address %1 from the DHCP Server to be used on the Server Adapter. | The RAS Server has an IP address for its NDISWan connection. | |
| 20093 | RASLOG CALLBACK FAILURE | The Remote Access Server's attempt to callback user %1\%2 on port %3 failed with RAS error code %4. | The RAS Server was unable to complete a callback | Contact Administrator |
| 20094 | RASLOG PROXY WRITE PIPE FAILURE | A general error occurred writing to the named pipe in the Remote Access Proxy. | ||
| 20095 | RASLOG CANT OPEN SECMODULE KEY | Cannot open the RAS security host Registry key. | Registry problem | |
| 20096 | RASLOG CANT LOAD SECDLL | Cannot load the Security host module component. | Registry Problem. | Reconfigure RAS by removing and then re-installing it. |
| 20097 | RASLOG SEC AUTH FAILURE | The user %1 has connected and failed to authenticate with a third party security on port %2. The line has been disconnected. | The security host connected to the RAS server failed to authenticate the user. | Contact the administrator. |
| 20098 | RASLOG SEC AUTH INTERNAL ERROR | The user connected to port %1 has been disconnected because an internal authentication error occurred in the third party security module. The error code is in the data. | The security host connected to the RAS server failed to authenticate the user. | Contact the administrator. |
| 20099 | RASLOG CANT RECEIVE BYTES | Cannot receive initial data on port %1. The user has been disconnected. | Possible bad phone lines or bad modem. | |
| 20100 | RASLOG AUTH DIFFUSER FAILURE | The user was authenticated as %1 by the third party security host module but was authenticated as %2 by the RAS security. The user has been disconnected. | The security host connected to the RAS server authenticated a different user than was passed to the RAS server. | Use the same user name for the security host as the RAS server. |
| 20101 | RASLOG LICENSE LIMIT EXCEEDED | A user was unable to connect on port %1. No more connections can be made to this remote computer because the computer has exceeded its client license limit. | The RAS server ran out of per server licenses | Contact the administrator. Buy more per server licenses, or see article "Q135680: RAS Err Msg: Unable to Connect. No More Connections can be..." in the Microsoft Knowledge Base. |